Easy, quick, comprehensive, and efficient customer communications!
The client software COC Express makes work flows simple by virtue of its unique concept. For example:
-
Calls can be operated quickly and easily with drag and drop.
-
A new, smart double click feature gives support to the operator: a double click performs the closest action, i.e. incoming calls are answered via double click on the appropriate line or held calls can be retrieved again.
-
A clear window pane gives information about every user's state (like available, busy, calling, being called, do not disturb, on vacation, etc.). Callers can get quick and reliable information about the person called
-
The pickup feature enables the operator to divert calls to an absent person.
-
A clear, separate windows shows all incoming calls that can be chosen.
-
At the PC's task bar where COC Express runs, an automatic popup appears when a calls comes in which is also synchronized with Outlook contacts. A click opens the COC Express console immediately to answer the calls.
-
The calls are logged within the Outlook journal.
-
If the called person is not available, an e-mail template can be sent to the selected person with an easy single button click.
An operator solution for Unified Communications Manager Express and UC500 respectively cannot be more easy, more efficient and more professional .